Click here to reload the page in order to enable certain features. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Posted October 6, 2018. 3,000+ Club. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. Years in Business: 64. Business Started: 4/7/1959. Nice 1 stop get home before midnight flights. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. I tell you how it works and why it is a great servic. Allowed. I've read all the horror stories, but out flight is only 1-1/2 hours. Restricted. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Tips on EzAir? - Princess Cruises - Cruise Critic Community I have never been able to call them directly. I just discovered this isnt Princess fault. Access fares lower than most public prices. 1No charge penalty until 45 days prior to departure for Flexible fares only. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. No fee until 45 days prior to departure. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Contact Us - Princess Cruises Its so expensive now. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Does anyone know the number for EZ Air that you call if you have any problems? You have to figure out who is responsible as this is so vague. This past Monday I finally got the notice, almost two months after the change was made by United. By Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. They will put you on hold while they call the EZ Air folks. EZ Air Phone Number - Princess Cruises - Cruise Critic Community That's a mess. They will put you on hold while they call the EZ Air folks. It seems as though Princess has no say or control over EZAir. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. EZ Air not so easy. - Princess Cruises - Cruise Critic Community Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. I used to love EZAir but not anymore. Was not going to get to FLL to embark. No fee until 45 days prior to departure. Im glad that this ended up working out for you! I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Kudos to your wife for not giving up and making them actually do their job. trbarton, December 30, 2016 in Princess Cruises. In our case, Princess hasnt updated there flight schedule with the airline schedule. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast It also offers Late Arrival Protection something not offered by other major air booking websites. They were of absolutely no help. Announcing Our 2023 Cruisers' Choice Award Winners! You may call us toll-free at 800-545-0008. Get personalizedsuggestions based on when and where you sail. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Powered by Invision Community. Is there a different number to call once your out of the US? I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. Call picked up by a real person YES. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. By I have never been able to call them directly. Thanks for posting those numbers. Air charges are non-refundable (e.g. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. Log in to view and manage all your bookings Log In If you would like to create an account, register here. Since often posts are about problems with services I thought I would post about when it worked well. EZair --- a warning - Princess Cruises - Cruise Critic Community no cash back). Your flights will be updated soon." I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. Thanks for posting those numbers. EZ Air nightmare - help! - Princess Cruises - Cruise Critic Community Business Incorporated: 4/7/1959. A week later it's til hasn't changed so I called united. The ticketing request button was gone so I thought it had been ticketed. Restricted. We will now be paying for a flight we will not be. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Princess Cruises | Better Business Bureau Profile Two weeks ago I had a flight on AA changed 48hrs before the flight. Click here to reload the page in order to enable certain features. Cancelflexible airfareup to 45 days prior to departure with nofees. Contact Us: Princess Cruises To learn more, see your travel agent or call 0344 338 8663. Announcing Our 2023 Cruisers' Choice Award Winners! Payment is due immediately upon time of air booking. In our case, Princess hasnt updated there flight schedule with the airline schedule. Once you have clicked the Princess EZair . So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Lesson learned - you gotta really push back! Princess has no control over seat assignments, and any changes are at the discretion of the airline. Thank you very much. It's called In Route Assistance. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. They were of absolutely no help. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. . Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. To learn more, see your travel agent or call 0344 338 8663. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Trip insurance, and through EZAir Princess guarantees to get us there. But when I clicked the view eticket button it had an eticket error. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. When they finally answer. Air charges are fully refundable until 45 days prior to departure. Not that unusual especially now. They are both correct. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Announcing Our 2023 Cruisers' Choice Award Winners! I'm not sure whats up with Princess these days. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Air2Sea / Flights by Celebrity vs Princess EZAir -- It's not even a And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! If your flight is cancelled or you. I do not believe you can contact Princess EZAir directly. Until - suddenly - the original flight route was back. At this point, this flight is no different than any other ticket that you purchased on your own. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Exact same situation. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. It has been like this for the last month now. Princess EZair? - May 18 - Cruise forum - Cruiseline.com We decided to use EZair because of the discount Princess was offering on flights. Our flights for our May cruise changed on the United website in February. Changes are not permitted and will result in 100% cancellation fee. It was their schedule change that caused your issue. They were able to make it work. Have you tried calling the airline directly? eZAir: Service Information - Princess Cruises Location of This Business. CRUISE NEWS! PRINCESS EZAIR WARNING EARLY TICKETING IS - YouTube I recently used EZair for a Alaska cruise and land tour. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. Ezair phone number - Princess Cruises - Cruise Critic Community What a concept, customer service actually doing their job! Click here to reload the page in order to enable certain features. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Powered by Invision Community. Should I be buying my own air at this point? If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Air charges are fully refundable until 45 days prior to departure. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Does anyone know the number for EZ Air that you call if you have any problems? Go into your booking. You may call us toll-free at 800-545-0008. Polar Online | Help | Sailing Search Payment is due immediately upon time of air booking. Until they straighten out their internal messes I'm not going to book anything more through them. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! After 3 hours on the phone with AA finally got a flight a day early that was workable. Something happened to me . I need answers - we leave in 9 days!!! trbarton, January 21, 2019 in Princess Cruises. Book flights, excursions, spa appointments, and more! Air charges are fully refundable until 54 days prior to departure. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. It took EzAir a couple of days to say there was a itinerary change. Princess has no control over seat assignments, and any changes are at the discretion of the airline. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Yes, to change one way you have to change both. This is a dedicated phone number, not the Princess contract number. . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. tillys mom, May 5, 2019 in Princess Cruises. Plus, you'll find a host of other exciting benefits: We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Air payment is due on the date of the final cruise payment not at the time of air booking. Plus, book flights now with no amount due until cruise final payment. Best time to dial 2pm. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Average wait. I was on princess many years ago. They are both correct. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? What a huge hassle. Does anyone have a direct number for ezair? Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. Princess MedallionClass FAQ. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. It seriously shouldn't be this difficult. Its called In Route Assistance. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Fees apply within 45 days. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. Flights changed with Princess EZ Air - Princess Cruises - Cruise Critic Perseverance pays off! visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. Then after pushing her further she said to call the main Princess number. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Crew Appreciation. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. The numbers are also listed on your boarding pass. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. trbarton, January 21, 2019 in Princess Cruises. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Call center hours 24 hours, 7 days. EZAir used to be easy and reliable. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. Two weeks ago I had a flight on AA changed 48hrs before the flight. Powered by Invision Community. Princess Cruises: FAQ: Keeping in Touch On Board Your Cruise Air charges are non-refundable (e.g. If youre ticketed and paid, this is all on the operating airline. To learn more, contact us or see your Travel Advisor. After 3 hours on the phone with AA finally got a flight a day early that was workable. Future Cruise Credits (FCC) Travel Documents. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. I flew early to wait for the ship. Air Travel - Princess Cruises OH-Go Reds #6 We are dealing with the same thing with a Delta flight on May 29. Anyone else been through this - what should I expect that Princess will do? I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). #1. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Princess Cruise Line Phone Number | Call Now & Skip the Wait - GetHuman We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. They will put you on hold while they call the EZ Air folks. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. They are both correct. princess ez air--contact info - Princess Cruises - Cruise Critic Community Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? She said one minute then said it would fix itself eventually. Ezair phone number - Princess Cruises - Cruise Critic Community So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Air Transportation: Same Day Late Arrival Protection. Navigate phone maze to a human Press 2 then 3. You should always check with the airline directly for any changes. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Luckily I check with the airline app for the latest flight time. I imagine they have access to that kind of info. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Do I have to change both? Here are 3 reasons not to book cruise line air. Announcing Our 2023 Cruisers' Choice Award Winners! Payment is due immediately upon time of air booking. Announcing Our 2023 Cruisers' Choice Award Winners! Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Licensing Information: 24844 Avenue Rockefeller, Valencia, CA 91355-3467. This is what travel insurance is for. After hours support is available in the event of en route delays. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I'm not sure whats up with Princess these days. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you.