As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Please sign in again to continue. Get up to $500 when you. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Almost anything Verizon sells. Plus get discounts. Get up to $500 when you. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. Verizon trade in issues? : r/verizon - Reddit Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Find out the trade-in value of. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Enter your ZIP Code and filter for "Verizon Company Store". I expect my last two bills to be paid for my time and trouble. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Due to inactivity, your session will end in approximately 2 minutes. Verizon trade in problem. Need help. : r/verizon - Reddit Stop saving old devices; cash them in credit towards a new device instead. Our goal is to provide you with the best experience. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Have a phone you love? Even if your devices have no value, we can recycle them responsibly for you, for free. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. I have spent hours on the phone and chat trying to solve problem, to no avail. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. (Maybe he meant 6 months?) In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. Hi! If you use your own shipping materials, you must securely pack and label each device in its own package. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals It's very quick and simple and will get results: Hello! Trade in your old phone - United States - Google Store Help The reps on the phone couldn't figure this issue out. No. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Today, they credited my account with $142. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Great deal right? Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). What the hell is going on? Use our. Nothing moves as fast as technology: Todays high tech is old news tomorrow. The reason verizon responds in private messages is because they are discussing specific account details. Then press zero for an agent. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Even if your devices have no value, we can recycle them responsibly for you, for free. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? This article has been viewed 483,948 times. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. How to trade in your mobile device | Verizon Customer Support Verizon trade in for iPhone 13 | MacRumors Forums Turns out Verizon's trade in process has issues. The FCC form is quick and easy and could really help others facing similar frustrations. Excludes Verizon Prepaid plans. Use your submission ID or email address to order a new kit or print another label. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. * Don't see it? The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Trade-In kits not recieved FOUR times - finally I - Page 3 About trading in devices to Verizon Expand All I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. And we want to make sure you're getting your promotion! I encourage others who experience similar problems to do the same. Continue with your trade-in by choosing a payout method and your trade-in return method. Press 1 for English, and press 2 to speak with a rep. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Damaged devices have less value. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Try being overly polite and thankful. IMPORTANT: Send in only one device per package. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. My issues with the trade in credits are still not resolved. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Verizon's awesome 'broken phone' deal is back with a bang to give T Please, send us a Private Note, so we can open your account, and get you taken care of right away! The $35 fee helps to recover some of that revenue loss. We are here to help! To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Plus, a new line is required. The final solution was submitting a claim to the FCC. Include your email address to get a message when this question is answered. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. I called and they said not to worry, the $33 per month will start being applied next bill. Scan this QR code to download the app now. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. You may get connected to management as you are running into a meeting or dropping the call. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. If you cancel your service, you'll owe the remaining balance of the phone. How do I remove my personal information before I send back my device? Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. What's that called in statistics again? After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". If you misplaced your shipping materials, visit our Trade-In Tracker. Add, manage, and cancel all your subscriptions in one place. As a consumer myself, I know it's vital to get the proper promotions that are promised. Please help! Told them I didn't want their apologies or understanding - I wanted them to make it right. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. your phone, and receive cash. ago * You can also use your credit toward a. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Not a Verizon customer, yet? Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. I feel verizon lied. We understand that you are experiencing an issue with your services. Start now. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Get the trade in value for a device. Verizon is being shady as hell rn. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Trust me, don't waste another second with the customer service agents. Depends on the situation. Excludes Verizon Prepaid plans. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. Im not holding my breath. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. The most popular is because there actually was a problem with the device once it was received. I've never owned a S5 and definitely sent a S9. The wait is over the biggest Verizon 5G upgrade campaign ever If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Hello! 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Visit our Trade-In Tracker. Follow the steps below to get an estimated value for your device. Device trade-ins are final. Here is the link to the complaint center at FCC. Bring your device and UPS QR code to a UPS drop-off location. How can I get information about my trade-in submission? Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Here is what happened to me: I am a new customer and traded-in four Iphones. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Note: Verizon is committed to keeping e-waste out of landfills. Sadly, it can slash up to half of the credit you will be getting. I feel verizon lied. response bias? Verizon customers might earn a Verizon mobile account credit or PayPal credit. Finally, they instructed me a way to request a mailing label that I needed to print myself. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Have any lingering questions? This was just one of my many, many issues. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. We never want our customers to feel this way. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. If you've already shipped your device, it cannot be returned. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. We'll help cover your costs to switch 2. iPhone trade-in: How much is your phone worth? So I was offered $800 through 24 months for my iPhone XR. If you chose to bring your trade-in to a Verizon store*, use our. Yes. New comments cannot be posted and votes cannot be cast. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Yes. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. I'm eager to assist you in addressing this. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. File a complaint with the Better Business Bureau. I am exhausted and frustrated. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Visit our Verizon Gift Card FAQs for more information. After you accept the trade-in credit and send us your device you can't get the device back. They'll pack and ship your device. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Trade-In kits not recieved FOUR times - finally I - Verizon Community That's what my trade in status said on the app. He was going to work on it and get back with me in 2 weeks. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Verizon outage or service down? Current problems and outages wikiHow is where trusted research and expert knowledge come together. or put that toward a. device. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Excludes Verizon Prepaid plans. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Verizon Gift Card, sent to the email address you provided during your trade-in request. I understand you have no confidence in your trade-in. Verizon outages reported in the last 24 hours. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Verizon's latest deals now include up to $800 off with an upgrade New comments cannot be posted and votes cannot be cast. Visit our Activate your mobile device FAQs for more information. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. How can I get a copy the contract I signed and agreed on? 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