Re-book on a Virgin Atlantic flight to/from another destination. In some cases, it means they are waiting for long . For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. Use our new WhatsApp service. Here, the 'clock' will start once an adviser has confirmed the refund request. Prices from 17with up to 20% off for Virgin Atlantic customers. This list will expand as regulatory requirements for destinations allow. You can even make a booking for someone else using your Travel Voucher. If you need flexibility, make sure you pick a Ticket type which suits your needs. You can now rebook through our new web messaging service from 8am to 8pm UK time. Virgin Atlantic said: We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that refunds took longer than usual to process, and we sincerely apologise to our customers for this. Find out when testing is required for the country you're visiting. For travel from 01 Jun 21, fare difference apply. Presumably if they go under I won't get anything and I just think that's wrong. Canadian tariffs. We understand that you may be unsure of your travel plans. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. Any additional fare cost will be charged. It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. Email us at [email protected]. Accessibility | The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. ExpressTestofferRapid Antigen tests with results in 30 mins. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . We left a WhatsApp text as requested but still nothing. All remaining COVID-19 restrictions will be removed for UK arrivals. If you are entitled to a refund, it will be made according to the original form of payment. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Fly Ready - Virgin Atlantic Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. You can rebook to travel any time up to 31st December 2023. Privacy policy | Terms and conditions | To make a change to your holiday booking, please contact us. Sorry, we don't seem to have a refund request based on the details you entered. A booking for a third party using your Travel Voucher must be made at least seven days before departure. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare. You must provide contact information within 72 hours of departure. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. 120 for Premium This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. Privacy policy | Update the SI field with the following information: Please reissue tickets to include endorsement: Tickets must be re-issued on / before revised travel date, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. . Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. Fare difference is waived if within For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. . Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. You will find our contact details on our Help Centre. Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). Privacy policy | Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes In this case, your refund might take a little longer than usual. To speak to us about your options, pleasecontact us. Regardless of vaccination status, youll no longer require a test, wont need to show proof of vaccination, or complete a Passenger Locator Form. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Covid testing advice. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004). You have your 6-digit alphanumeric booking reference starting with A to G (e.g. Our flexible booking policy (replaced by new policy 5th February 2021). Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. The chief executive, Shai Weiss, said all refunds would be completed by the end of October, but not ours, seemingly. Airlines like Virgin Atlantic and British Airways should face "strong action" from regulators for refusing to issue refunds to customers complying with England's new tier 4 Covid. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and. Post your sample using the included pre-paid return envelope. When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.Many months on we are still waiting. Eg. You booked directly with Virgin Atlantic, and not a travel agent or third party company. The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. Refunds permitted should one of the following apply: 2. VHQ I have answers to many common questions. As ever, please ensure you have your passport and relevant documentation e.g. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. If you purchased your ticket through a travel agent or another airline, youll need to apply for your refund with them directly, as we wont be able to process it for you. You will find our contact details on our Help Centre.. Alternatively, please contact your travel agent. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. The attestation form is available here or for added convenience, you can complete this digital attestation form. RH10 9DF Cookie statement | We feel we have been patient, accepting the situation faced by the airline. Register here Bookings made by credit card or debit card no longer incur a fee. Cancellations and refunds. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. 60 for Economy Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Prices from 31.50with promo codeVIRGIN21. In the UK, Project Screentake the stress out of finding which tests you need for travel. If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19you can rebook your flight by calling our Customer Centre or online by logging intoMy Bookingor using our chat bot. Please include a daytime phone number. Terms and conditions | Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. 3) Can't wait for your cash back? Any corrections made outside of the policy will be subject to ADM as part of the audit process.