Please make sure you've read the community rules, and that your post follows our posting guidelines. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Depop is like a hybrid of Instagram and ASOS marketplace. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Sometimes, unhappy customers want to reverse a PayPal transaction. Purchases made without using the BUY button. This application is not endorsed or certified by Mercari, Inc. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Vinted consists of five main sections, which you can access at the bottom of the screen. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. The best trick to selling fast with confidence is cross-listing. Or am I in the wrong for not stating the condition of it better? Almost 10 thousand dollars! This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. So, can you trust these apps with your data and money? Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Having formally issued a return on the platform, arranging the return is the next step. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). Check us out! We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. This application is not endorsed or certified by Facebook, Inc. I will sue them all. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Thanks for your submission to r/Depop ! Can you get a full refund on Depop? PayPal uses SSL 128-bit encryption to keep data safe. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Related:Common eBay Scams to Be Aware Of. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Vinted does not charge any fees for selling items. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Kudos / Solution appreciated. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. When you make a purchase using links on our site, we may earn an affiliate commission. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. Quick Answer: How To Issue A Refund On Depop. Can anyone help me? Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. If you dont receive your money or goods youll have no cover and will be left out of pocket. A buyer uses Amazon Payments for qualified purchases on third-party websites. This application is not endorsed or certified by Kidizen, Inc. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. However, it's important to note that Depop charges a higher fee. Tap leave feedback. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. PayPal provides buyers with 180 days to open up a dispute about a transaction. To send a full refund, follow the steps for Full refund. Kidizen is a trademark of Kidizen, Inc. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Remember to always keep buyer/seller communication on Depop. Respond to refund requests quickly. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. This application uses the eBay API but is not endorsed or certified by eBay, Inc. Through the Depop website. Read our review of Vestiaire Collective, including authentication Is Etsy legit? screenshot of the completed refund in your PayPal account) In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. That's so bad, the other person must know exactly what they have done. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. The full terms and conditions are covered in the eBay Money Back Guarantee policy. You can now refund users in app. How do I refund a buyer who paid with Depop Payments? To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Additionally, Depop is a great platform for finding vintage fashion. Open communication can lead to a swift resolution. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. It all hangs on whether paypal agree that the transaction was unauthorised. Ask for some feedback. Providing proof of return will enable the refund to be processed. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Offer an alternative solution. But how do these two apps differ, and which should you use? Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. eBay is a trademark of eBay, Inc. Always use tracked shipping and always share it with the buyer once available. Assign value in a principled manner. Will PayPal refund me if item not received? Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. The person paid via goods as PayPal took a percentage. A week later they have opened a dispute saying this was an unauthorised payment? Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Find the purchase payment you would like to refund and click Details. What happens if someone requests a refund on PayPal? By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. By browsing this website, you consent to the use of cookies. I didn't ship anything. Here are some popular online retailers and payment systems thatoffer Buyer Protection. So in the event of an item received but not as described dispute its always one persons word against anothers. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Here we will explain the return and refund process for Depop and how to avoid them in the first place! My ad states "Try before you buy, Sold As Is, No Warranty. " In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Tap > tap All sold items. 10 Great Marketplaces Every Reseller Should Consider. All purchases made through the Depop BUY button are covered by Buyer Protection. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. All you need to do is make sure your buyer returns the item using tracked shipping. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Provide evidence that the claim is false and that you qualify for Depops seller protection. He came to my house and tried out mower. 5 months later I get an email where he wants a complete refund. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. How to avoid common Depop scams and fraud while selling on this popular marketplace! According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. So, if this sounds more like you, it may be worth paying the higher fee on Depop. I definitely sent the payment through depop instant pay as goods/services thank god! I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Be prepared to walk away. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. The seller doesn't fulfill their return policy as stated in the listing. Price your items competitively and fairly so both you and the buyer are getting the best deal. Unfortunately, fraud and criminal activity does still occur on PayPal. Grailed is a trademark of Grailed, Inc. If they reject, the dispute will be escalated to the Depop Support Team. What if I Disagree With the Buyer? Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. This content may be old or outdated. Tap > tap All sold items. Buyer wants a refund?? Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Enter the refund amount and click Submit. Today, Vinted is a popular thrifting app with millions of users. . Include details about the productwhat was purchased, when, and what the price was. Depop Payments refunds Log in to the Depop app. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Tap on the purchase/sale you want to leave feedback for. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Select the transaction you'd like to refund > tap Refund. Ah that's brilliant thank you so much, you've put my mind at ease!! Tradesy is a trademark of Tradesy, Inc. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Not long after, Depop transitioned to a thrifting marketplace. Here are attributes to include in your listing: Secondhand shoppers are savvy. Buyer asks for partial refund after 2 weeks. The issue was outside of your control and contacting the shipping service may help you settle the issue. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. As resellers, we all want the perfect sales experience from start to finish. However, Depop is also used by small businesses offering new products. Follow these steps : Tap > tap All sold items. Buyer Protection is not optional and is therefore charged on all purchases and sales. To leave feedback: Go to profile. This application is not endorsed or certified by Depop, Inc. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. No, as long as you are a responsible & careful user. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Select the transaction you'd like to refund > tap Refund. Click the Refund this payment button that appears under the total. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. If you paid by credit card and the issuing bank has initiated a chargeback. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Each user has 180 days to request a refund via Depop. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Besides contact details, the page also offers a brief overview of the app. sold an item for 150 and going to revieve 130 smh. If they accept, the dispute will be closed. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. By browsing this website, you consent to the use of cookies. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. The app is popular in countries across Europe, such as France and the UK. There are two ways to list items on Depop: Using the Depop app. This is a decent chunk of your overall profit, so it is worth keeping in mind. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Answer: Verify the date of the Paypal transaction. Please read rules before posting. A sub for discussing all things Depop. Does anybody know if I will get my 90 back? This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app He came and tried it. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Poshmark is a trademark of Poshmark, Inc. Youll get a full refund if you dont receive your item. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Click the Issue Refund link. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Save face. but I'm can't seem to upload them to the claim. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Depop allows you to send and receive money by linking your PayPal account. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Select Selling > Refund Depop fee. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. When you make a purchase using links on our site, we may earn an affiliate commission. Click the History subtab. Follow these steps when you want to create a Depop listing. This is the easiest part of the process. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. The best return or refund experience is avoiding one altogether. But why is it important? Mention relevant aspects of the transaction such as dates and place of delivery. If you had met seller protection paypal would have reimbursed you. This app is also very well-suited to those looking for vintage pieces and the latest trends. For purchases made via the main Buy button, Depop charges a 10% fee. You are viewing the PayPal Community Archives. I am suppossed to let.him have all.of this equipment for free? Email: [email protected]. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. Mercari is a trademark of Mercari, Inc. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. You might also like: What to Sell on Depop in 2022. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Hi, thanks for your speedy reply. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Abusive behaviour or harassment toward other Depop users or staff. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. As know I have lost out on an item and money when I haven't done anything wrong? Depop Ltd. Support. To send a full refund, follow the steps for Full refund. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. I know it definitely isnt damaged and he definitely isnt blocked from my side. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. You are viewing the PayPal Community Archives. This application is not endorsed or certified by Tradesy, Inc. Depop is particularly popular with users in the US and UK. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Then . The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Depop has buyer and seller protection that covers all transactions made within the app. When a website offers this, it is known as Buyer Protection. 3. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim.
Broken Ribs And Constipation, Portland Oregon Serial Killer 2021, Las Vegas Soccer Tournament 2022, Articles D