In some cases, the personal data we process is provided to us directly by you, and in some cases, we also receive personal data indirectly from Tymit Limited ("Tymit") who operates and provides your Fraser Plus credit account as the regulated lender. You have the option to cancel the order if you do not wish to pay any additional delivery costs. This applies to all items that are returned. Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. Our office hours are Monday - Friday between 10am - 4pm PST. Any remaining balance will be cancelled on the expiration date of the card. For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. The BBFC will continue to rate non-game footage in games, such as trailers, featurettes, and bonus DVDs. Click the Safe Senders or Safe Recipients tab and select Add, 5. Safety warningPhysical activities can be hazardous. We act as a credit broker and not a lender, and are an appointed representative of House of Fraser Limited who are authorised and regulated by the FCA (firm reference number: 736424). These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. Exclusions apply, please see our Returns Policy below for more details. Frasers Plus Rewards will remain on your Scheme account until they are redeemed, although please note that Frasers Plus Rewards will expire 12 months after they have been converted from points (or when your participation in the Loyalty Scheme ends, if earlier). My order has been cancelled, but it appears that I have still been charged. We will give you the option of reconfirming your order at the correct price or cancelling it. By checking this box, I consent to receive marketing text messages from through an automatic telephone dialing system at the number provided. 3,393 were here. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. Credit notes are valid for two years after their purchase. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. If an address is on a persons white list then mail from the specific sender will be allowed. to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms; to provide you with services you request from usincluding, the sale and/or distribution of products made available to you through Direct Supply; to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. We reserve the right to amend the terms and conditions of the Loyalty Scheme at any time. Sorry to hear you're having problems with your order. Once you log off, session cookies are deleted. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. So you can be sure the game you are choosing is appropriate for you or your child, the age logo will appear on the front cover, and on the listing page for the game on our website. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. enter the Frasers Plus Rewards code and PIN, which can be found in your Frasers Plus app, into the gift card text box at the payment stage in the checkout. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. We will not refund any Next Day, Express or other premium component of delivery. Whilstthe Selleradopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program. If you are using your own method of return, you may be liable for import VAT (normally applied to goods over 15) and pay a customs duty charge (if your order value is over 135) where applicable. Join a personal shopper and pull some of the hottest looks of the season, expertly tailored to suit you. 2. If you are using PayPal, please contact them directly. Some offers carry a maximum quantity per Customer. Please note that where we end the Loyalty Scheme this does not affect your Frasers Plus Credit Account. Please note we are currently unable to deliver to PO Boxes.Some items cannot be cancelled or returned,click here for more details. This means in all original packaging and with all labels attached. We may also share your personal data with carefully selected third parties who assist us in providing you with the Loyalty Programme. You can also use your gift card as part payment, together with any other approved payment option. You will be prompted to enter your card details and set a password. Ends: Thu 4 May 2023. Please see in-store for details. Dixxon Flannel Co Returns. Targeting or advertising cookies deliver advertisements which are tailored to your web activity. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. The time might depend on your banks processes. Here are the steps to apply your promotional code or discount code to your order. For queries relating to online orders or information on the website you can contact us here with your query. to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidass returns and withdrawal policy. Email us: [email protected]. The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). Frasers Plus Rewards can be redeemed in the manner described for that reward in your Frasers Plus app or on the Frasers Plus website. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system. You can also use the Returns Form, but you do not have to . The acts, decrees, legislation, regulations or restrictions of any government. In no circumstances shall our liability to you exceed 250. Take 20% off full price styles using this Flannels discount code during the Friends & Family Event. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. You cannot have different information for the Frasers Plus Credit Account and the Loyalty Scheme. When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected. Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. You can manage your account and your password in the My Account section. To register with your active, valid email address, please click here. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. CustomerServices | Flannels Welcome to our customer services Look no further to find answers to some of our most frequently asked questions. For further information please contact your local customs office before placing your order. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". ); and/or. Adidas reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for any of the reasons set out at Clause 1(e)(i)-(vi) above. Your Loyalty Scheme account is managed through the Frasers Plus app, or you can obtain information about your account by contacting the Frasers Plus Customer Services team. Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. The Scheme is operated by Frasers Group Financial Services Limited with its registered office at Unit A, Brook Park East, Shirebrook, United Kingdom, NG20 8RY ("we", "us", "our", "FGFS"). Once you have emailed us for a return we will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. Please note this product cannot be returned in store. Is there a limit to how many products I can buy? Style and Collect customers will be offered a dedicated fitting room and fast-track entry into the store. We ask you not to share a password with anyone. You have 28 days to return your order from the date it's delivered. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store - discover more here We will retain the personal information you provided on registering an account on our Website or App so long as that account remains in existence. We cannot accept returns after this period. 3. SIGN UP TODAY TO RECEIVE SPECIAL OFFERS ON YOUR BIRTHDAY BIRTHDATE PHONE NUMBER +61 Receive offers via text. ID may be required to purchase higher age-rated games. Returns and exchanges for in-store purchases. Pending points will be visible on your Loyalty Scheme account and after for a period of 35 days (unless they are deducted or reduced as described in section 3.6), they will become ". If the problem was caused by reasons other than materials quality or assembly process, the original Marketplace Product(s) will be returned to you. The personal data that we process may be transferred to, and stored outside the UK or European Economic Area ("EEA"). In the Enter an e-mail address or Internet domain name to be added to the list box, copy and paste our email address and click OK. 6. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. Gift cards cannot be used as a method of payment for Dropship Products. You will be refunded no later than 14 days after the day wereceive the items you are returning. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely". Any product with a PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. Your rights under these Terms will not be affected by any such transfer. Dropship Products cannot be returned to stores. If Adidas do not confirm acceptance of your order within ten working days, it is deemed to have been refused. Please check your or the recipients junk folder if you havent received your gift card or eVoucher. The Sellershall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result ofthe Seller's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Click 'Add to Bag'. Flannels Customer Care Contact Number and Email You can contact Flannels customer care in several ways. Gift cards cannot be used for Marketplace Product(s). Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. Any such promotion will be subject to the terms and conditions issued with that offer promotion. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. The contract to sell goods to you only relates to those goods listed in the confirmation email. Standard Delivery takes three (3) to seven (7) days. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. Any refunds or credits for returns to your Frasers Plus Credit Account will reduce the pending points balance of your Loyalty Scheme account on the same basis as the pending points were earned for the amount being refunded or credited. We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. ADD TO BAG:Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you. Please return items to the following address: Returns will be eligible for refund only, no exchanges are available for this product. Search. Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - one of the selected items is not eligible, - the size or volume of the item is too large. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible. You can also use your credit note as part payment, together with any other approved payment option. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. If we don't have the item you want to exchange, we will process a refund instead. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. Select the items you wish to purchase and proceed to the checkout as normal. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee. Gift cards cannot be used by customers outside of the United Kingdom. We will retain your personal data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age. To register with your active, valid email address, please click here. Sometimes we'll advertise on third party websites. Thats problematic because we communicate shipping notifications, billing errors and order updates via email. In the south, a disgruntled Taliban commander and former Guantanamo Bay detainee, Mullah Abdul Raoof Khadim, swore allegiance to ISIS, while in the east, six Pakistani Taliban commanders led by Hafiz Sayed Khan raised ISIS's black flag. We take the protection of your personal information seriously. Exclusions apply, please see our Returns Policy below for more details. Navigate to an email from us and click the "Add" button next to our email address, 3. As of 30th July 2012, the PEGI Ratings on video games stopped being voluntary guidelines and are now legally enforceable ratings. Once we have cancelled your account you will receive an email confirmation. PEGI also have a series of Content Descriptors, which provide extra information detailing what kind of content is in the game and why it has been given a particular rating. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Written communicationsApplicable laws require that some of the information or communications the Seller sends to you should be in writing. Our Customer Service team will not know if an item is coming back in stock. If the transaction value is greater than your Frasers Plus Rewards balance, you must pay the remaining amount of the transaction value by an alternative payment method. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. Shop in session or save your favourites to purchase later. We might take a day or two to answer your email. Company number: 02318510, ICO registration: Z8021919. We rely on the following lawful bases to process your personal data: We will not keep your personal data for any purpose(s) for longer than is necessary and we will only retain the relevant personal data that is necessary in relation to the purpose. Returns/Exchanges. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Dropship Products, and purchases of Dropship Products will not appear in your GAME Reward account or your GAME Elite membership purchase history. You have certain rights in relation to personal data we hold about you. Who do I contact for further information? If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: PORTMEIRIONPMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY,STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR. The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price. In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. Our Showroom is open Monday-Friday, 10 AM-7 PM MST. Faults are NOT of a serious or structural nature and are usually minor marks. You will only see the options available to you in the checkout process. Tags evidencing the certification should be displayed on all garments containing fur. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. A high standard of rearing conditions for the animals. If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Our regular opening times are as follows: Monday - Friday 8 am 8 pmSaturday & Sunday 9 am 6 pm. These cookies are used to protect our website against bots. You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. In accordance with the Sellers Privacy Policy, we will share details of your order with the Brand to fulfil your order. If this is applicable, this is detailed on the individual offer. DELIVERY: Select your preferred delivery method. furniture); Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. If any clause is considered invalid, void or otherwise unenforceable, it shall be removed from these terms and will not affect the enforceability of the other clauses in these terms. Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase. If you have any queries regarding our use of personal data or this privacy policy, you can write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Contact details Head Office address Martland Park Challenge Way Wigan WN5 0LD Phone number: 0344 2459 243 Please check with your phone provider if you are unsure about how much a call will cost. As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. The email address has now been entered into your Outlook contacts list, 2. You should not permit anyone else to use your Loyalty Scheme account and you must contact us immediately if you suspect or become aware that anyone else knows your log-in details or has accessed or misused your Loyalty Scheme account. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. We reserve the right to suspend your participation in the Loyalty Scheme and you shall not be entitled to any compensation of any kind whatsoever as a result of such suspension. They will also remain responsible for classifying any games featuring pornographic material. We may change this privacy policy from time to time when we do, where appropriate, we will inform you via email. F.A.Q Customer Services Getting started How to Register Password Problems Buying Online Pre-Orders Security Discounts Placing Orders Placing Your Order Payment Options Payment Authentication Taking Payment Skip to content. British Forces Postal Office deliveries remain available. If you believe that points you are entitled to have not been added to your Loyalty Scheme account, you can request the points for a Qualifying Purchase be added to your account by contacting the Frasers Plus Customer Services team. In addition to and without affecting your right of withdrawal (and any other applicable statutory rights), Adidas grant you an additional Voluntary Return Guarantee. If we end the Loyalty Scheme under this section, any pending points, active points, Frasers Plus Rewards or other benefit under the Scheme shall cease at the end of the three-month notice period, and you shall not be entitled to any compensation. We will improve this article. One account is permitted on the Loyalty Scheme per person. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed.
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