When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. Security device frequently asked questions - HSBC MY Yes, please upload all the documents again as HSBC will not receive the documents if there is any problem with the internet connection during the upload process. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Logon code. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. We suggest customer to check the digital certificate with a desktop computer. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. I have mistyped the application reference number, would that affect the application process? This service is to help you protect your account against financial crime when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. I'm abroad and I don't have my Security Device for logging on to HSBC Online Banking. Do I need to connect to internet when I am using Google Pay? If your application is successful,an SMS/email/letter notification will be sent to you. Apart from using my contactless payment function in Hong Kong, can I use my credit card with contactless payment function outside Hong Kong? What is HSBC Online Document Submission Service? If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. How do I retrieve my security code? - Practice Fusion What information is shown on the "Expiry" page under "RewardCash summary"? Select the non-HSBC account you would like to transfer to. Are there different colours available? For more information, please visit our Security centre. A paper statement from another (non-HSBC) bank, building society or . INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. Security info is an alternate contact email address or phone number that you add to your account. If you choose to settle in the foreign currency, the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. Save on international money transfers. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. Originally developed for use with mail and catalog orders, AVS is now commonly used by e-tailers, and other card-not-present merchants, as a method to verify the validity of an order they receive. If you input something in the wrong format, a message will appear on the screen to let you know. 2.Enter Digital Secure key password. If you're overseas or using overseas telecommunication service providers, your service provider might charge you. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number and email. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. I've lost my physical Security Device. Therefore, you are advised to make careful consideration before making any early repayment decision. The same handling fee will be charged for each instalment. To request a Security Device or further assistance, please contact us. When using RC to pay a statement or transaction, the automatically generated RC amount shown on Reward+ is always rounded down to the nearest integer. Choose a section to give feedback on. What is the charge? debit cards) via HSBC Online Banking or our Customer Service Hotline. All other outstanding credit card balance including card purchases and cash advances will be subject to the interest rates and finance charges as set out in the Tariff Guide. Want to know more? If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). "Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.". Mobile Secure Key - HSBC MY - HSBC Bank Malaysia Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. Do I earn RewardCash for Samsung Pay transactions? You will have to input your email address as well as the OTP to confirm your payment. No. How do I cancel a recurring credit card payment? We use cookies to give you the best possible experience on our website. No. To remove it via theHSBC Malaysia Mobile Banking app on your old devices: Can I still use my physical Security Device after activating the Mobile Secure Key? HXWB) shown on your text message matches the one on screen this will be shown directly above the box where you input the passcode, the passcode you've input is 6 digits long and contains only numbers. Can I keep using Samsung Pay if I cancel my linked HSBC plastic card? HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. In this case, you will need to arrange payment of the outstanding amount by other available repayment methods such as cash deposit, PIB online transfer, cheque deposit, or over the counter payment. Does that mean I need to register twice? Please note that verification codes can only be resent twice per transaction. This will generate a security code. Thereafter, the annual fee will be waived for the next year if your annual purchases on the cardreach a designated amount in the prevailing years. If you are a new cardholder and your first statement isn't available yet, you won't be able to view the statement balance on Reward+. Why is my physical Security Device not working anymore? Please refer to the below card images for the location of the contactless sign on your card. Cannot be used for address verification if presented as a primary identification document)Current full UK paper style driving licence (provisional not acceptable, must show your current address)UK disabled parking document (blue or orange, must show your address, signature, photograph and Date of Birth). Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. Frequently Asked Questions - Online Banking - HSBC Bank USA You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Help | Confirming online card purchases - HSBC Channel Islands & Isle How can I check my contactless payment transactions? If you don't see this, and the payment is declined, it's probably because the retailer is not using 3D Secure. Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards. There are a few ways you can register or update your mobile number with us, depending on your card type. Yes, Mobile Secure Key works offline. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. If your mobile phone number is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. There are over 6000 outlets in Hong Kong which currently support contactless payment function, including major supermarkets, convenience stores and eateries. No Verified by Visa is an important part of keeping you safe when using your card online so it isn't optional. You might have entered an invalid security code, such as an expired code or the wrong 6-digit PIN. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. The HSBC Liquidity Funds Portal on HSBCnet is a simple, secure, web-based tool for managing your holdings. Contactless payment function is a free credit card feature which provides swift and convenient payment for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Visa Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. Despite no interest being charged, there is personalised monthly handling fee for Spending InstalmentPlan. Don't have a compatible device? Otherwise, your Mobile Secure Key may not work properly. For HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. If you input something in the wrong format, a message will appear on the screen to let you know. To remove it via your old devices HSBC Malaysia Mobile Banking app: If you have lost your mobile device, please contact us so we can deactivate your Mobile Secure key for you. You'll receive a 6-digit verification code sent to your registered mobile number by SMS. Update your operating system, web browser and HSBC HK Mobile Banking app to their latest versions to keep them secure. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. Please report other lost/stolen HSBC cards (eg. Can I use "Pay with RC" to offset any transactions in currencies other than HKD? The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. You can call us on 2233 3000 to report loss of your device. Press and hold the green button to turn on your Security Device, With "HSBC" displayed on the Security Device screen, press the green button to generate the security code, Enter this Security Code and click "Continue" to complete the activation process, Enter your user ID on the online banking page, Enter your online banking password that you have created during your online banking registration. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? No. Listening to what you have to say about services matters to us. If I am overseas, can I still use this service? or higher. Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. Please visit Samsung Pay website for more details. It will not affect the application process if you mistyped the application reference number. Safari: The name of the company will be shown in green near the top right corner of browser. You can still request a Security Device if you're using one of the mobile devices listed below: You'll need to generate a log on code whenever you log on to online banking, to protect your banking information. Bring the correct documents to your local HSBC branch. Your mobile device must be running on at least iOS 13 and above for Apple or version 7.0 and above for Android. Mail it to: The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong, 1. You are advised to bring your HSBC plastic card with you for travel in case Samsung Pay is not accepted. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. No, you cannot cancel the document upload while it is in progress. Can I request a replacement? I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. If you tap the "Account" function, you will be required to log on using your current PIB log on details. Where can I view my "Pay with RC" payment records? Secure Key | Ways to bank - HSBC LK To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. U.S. persons should consult a tax adviser for more information. HSBC Bank USA, N.A. You'll need to take your documents to your local branch. You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. Within UAE: 600 55 HSBC (600 55 4722) Outside UAE: +971 4 228 8007. However, internet access is required during setup or to refresh the information of your past transactions. With this verification certificate in place, you can instantly know you're on a genuine HSBC website. If the internet connection is unintentionally terminated while upload is in progress, what should I do? HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. RC is always presented as a whole number on Reward+. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices. Why I cannot use Samsung Pay even my mobile phone comes with the app? How can I know if the document is successfully uploaded? Yes, additional cardholders can apply for Apple Pay using their additional cards. When you add a card to Samsung Pay, a device specific digital card is allocated by Card Network through tokenization represents your physical card. You must have the below to use Apple Pay: 1) You must have an eligible Apple device as below: 3) An eligible HSBC credit cards as below: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. Occasionally, your device will prompt you to unlock your device for some of the transactions. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion.
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