- last edited on When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? If you have problems with sending/receiving emails, ask your questions here . Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. My BT email is not working - Apple Community I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. No, its useless. Website health monitor DownDetector registered thousands of reports on Thursday. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. 15h29. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Whether you need help in setting up an email client or with using BT webmail. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. Why will Btinternet not work on Mail? Unhelpful "settings out on Very frustrating! Check our detailed instructions for your favorite email clients. Solved: BT email App - BT Community When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. It definitely is BT Yahoos end. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. New BT email app - BT Community - BT Broadband https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. Are you only experiencing this issue on email clients and not webmail? This may be because these features won't work with all versions of our Hub. Announcements, Guides & Community Updates. Download Microsoft Outlook Mozilla Thunderbird 14-06-2020 I have a problem with BT If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. 15h08. Choose an email account, if you have multiple accounts on your phone. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? Ok, I won't say use "Other", but that is the correct one - e.g. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). 01-11-2019 Can I cancel the BT package that I've ordered? Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. However zoom of emails is poor and scrolling is overly sensitive, so you can easily swipe between. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. Rebecca Field Emails aren't working. Setting up BT email account on Outlook with numerous problems that 14h58. only. status pagina, User reports indicate possible problems at BT. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. How do I add another email account to my app? Is there one? Typically only phones that are issued and administrated by a business will be customized with Knox. 2. BT down: Internet and email not working for thousands of users [email protected]. I have recently deleted and reinstalled the Android app, yet the problem persists. If you're still having problems, you can try deleting and re-installing the account. Leave it a random time from 1-3 days and do nothing, it fixes itself! Ian Loughlin No Internet in Leyland, Lancashire. Google, Yahoo etc. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. any proposed solutions on the community forums. They said that server settings were to be Mail.btinternet.com but they were that anyway. Please check our service status pages>. I have a recent problem with my email service. In this case, removing and re-adding your account to the app could fix it. Fix sync errors with the Gmail Android app - Gmail Help - Google Support Thunderbird 4 steps. Re: Mail apps not working. BT internet email problem Hi. ones that end @btinternet.com, @btopenworld.comor @talk21.com). If using BlueMail - when adding a new account - use Other. Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. Please stop 'protecting' my email account BT!!!!! There is no facility on the BT website to just get a new password specifically for my email address. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. Read Customer Service Reviews of www.btinternet.com - Trustpilot Internet connections are available through ADSL or BT Infinity branded fibre technology. StephenM BT WebMail won't allow login, just the spinning wheel of doom. 17h39. 10h11. Forget the BT mail app, use Blue Mail. Most email clients have automatic sync enabled so that you can receive emails without any delays. Free standard shipping, exclusive offers and financing options. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. . 15-06-2020 We understand that Outlook keeps asking for your username and password for the BT Internet email account. on Hi. You can easily customize this key to meet your needs. Go to Solution. Thanks BT for wasting a week of my life that I will not get back ! The same issue is facing me on my Amazon Fire using a 4.0 version of Outlook. Choose the email account where you have sync issues. 15-06-2020 I do not see any method to pull the same detail from BT Mail. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). He's been writing about the tech for the past decade, and he loves to explain technology in simple words. Email clients are now working again. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. Why have I received a termination notice? <3. Fix email log-in problems | BT Help 4. on All Rights Reserved. Hi Peergint, Greetings. If that changes, we will tell you about it here. Open your email app and reconfigure it if needed. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. 13h47. 15h13. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . For a comms company, they really are sh1t! Email - BT Community This board is the place to post your questions about BT Email. Email Login Page - BT Broadband To delete an account in iOS Outlook Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). Some of the images are offputting and not what I want in my emails eg sinister close up facial image of man in black balaclava (to sell home alarm systems). If you want to be able to access all thecontacts in your email account while using the BT Email app: Learnwhat BT Email error messages meanand how to fixyour issue. 9h17. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. When this happens we'll send a welcome email There are two ways to do this: Add account on the BT Email app 1. 12h27 BT Email on the App Store BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on You use Android 6 or above. I had the same problem and spent nearly a week getting the problem fixed. StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. Solved: BT Mail on client - BT Community - BT Broadband Email Login Page Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account. Resolve sync issues in Mail and Calendar apps in Windows 10 There are no settings I have changed, no passwords, no upgrades, etc. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. Even if you can sign into your email account on MY BT with your existing username and password, you would think that it would be ok on your Apple device, but it is not. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. Copyright 1995-2023 SAMSUNG All Rights Reserved. If your email won't sync on Android, we show you several methods to get your emails back on your device. Fix a problem | BT Help If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. I suspect that this is a BT problem, rather than an Apple problem. 03-11-2019 to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). The app will then connect to the email servers and fetch new messages for you. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. First of all Outlook the app has no connection with Outlook.com the service. bledd BT SIP lines down since 8:13 (maybe earlier?) 0 Ratings Reply BT down? Current problems and outages | Downdetector Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. User profile for user: If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. Apple users can update their operating system by going to Settings> General> Software Update. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. 3. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on Iris detection not working on Samsung phone. 13h18. Before you can log in with your BT ID, you'll need to activate it. While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? BT Email - Apps on Google Play In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. on You can enable auto-sync from the settings menu of your email app. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Tap the three-dots in the top-right corner of your screen and select. If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Let's have this matter isolated and address it as soon as possible. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Home phone including Digital Voice; BT Mobile; Email. Support is also available on your mobile device through the Samsung Members App. BT Email Help | Get support for your BT Email | BT Help To clear the cache: For best performance, you should keep your apps up to date. This must have been an earlier version as 4.1.27 does not give this option. 02-11-2019 For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. 14h52 I added a new account and chose other when asked for type of account e.g. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! Many clients offer plenty of great features to aid with your productivity, so don't be afraid to poke around in the settings. I'm having problems with the My BT App | BT Help - BT.com You'll see how much space your email app uses. I have to keep reinstalling the BT app. I spoke to BT who have had a lot of complaints they said . Thanks I have given up trying to use a client. 14h42. Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. Remember to update the password everywhere else you use that account whenever you change the password. Sorry to hear that you are having problems with the new BT Mail app. Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls 21-02-2020 As an app it is okay for reading BT email addresses without needing to setup server details. Thank you. It works, downloads email and folders. You've been upgraded to our new BT Email service. Select Manage Accounts and select your email account. BT Mail app. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! Please help us improve by selecting a reason below. I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. I have posted the problem on the BT Community, but have still to receive a reply. Also none of the links work in emails. Keep me signed in Help > Create new Email address > So when you change your password, its important you also update all of the devices you use to access your email account. 15h19. I'm having problems using my Apple device with BT Email A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Go back to: Help and support More options Ask the BT Community Contact us Scam calls 14h18. You can fix this issue by opening your email app and entering your new password. BT Mobile mostly serves professional clients. Facebook This forces your email app to sync, find, and download new emails to your device. 21-02-2020 I then tried to download the app for my family who have sub-accounts on my BT accounts, but got a message saying this app is not available for this account at this time. 1. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. Follow these links to find the app on Google Play > or in the iPhone App Store >. Email Login Page - BT Broadband Each user will get an email letting them know when their email address has been moved over. Gmail 5 steps. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. 21-02-2020 Click Save, 1. It definitely is BT Yahoos end. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. How do you rate BT over the past 3 months? Visit the. Now that your emails are back up and running, you should make sure you're getting the most out of your email app. If you know of any successful resolution that is working, please let the forum know. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. You can then delete the account as necessary. free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? Bradley Foulkes Internet n wifi down in clacton. BT appears to be suffering an outage, with users complaining of being unable to connect to broadband internet. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). 21-02-2020 We're working on fixing this, so keep an eye out for a new version of the app. Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. If yours doesn't you can use Files by Google to delete files instead. I'm sorry that you're experiencing problems with BT Mail. Fix a problem | BT Help Help and support Email Fix a problem What can we help with? Fast, easy checkout with Shop Samsung App. 16h36. At some point during one day a couple of weeks ago, the following issues seem to have started: Type in the email address you want to add. Any feedback on why I am unable to download this app for these devices? Leave it a random time from 1-3 days and do nothing, it fixes itself! Hereford UK. 11h34 Our service is currently operating as expected at the location you provided. declan195, Cannot send mail The sender address was invalid. You can review our tips for using the Iris scanner on your phone. I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. Battery saver mode disables background syncing. The app should then automatically look for new emails and let you know when a new message arrives. FWIW, the issue is not a generic issue and clearly does not affect everyone. Sorry, there is insufficient stock for your cart. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This way, you can confirm the settings to make sure nothing is misconfigured. Apple disclaims any and all liability for the acts, Thank you, I have also reset my account. It sounds like you are having some issue with your Btinternet account. Via on Mail apps not working - BT Community I also depend on the app to sync my contact and calendars from another source. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. If this doesn't help, try deleting the app and reinstalling it. not good enough as a customer. 14h10 However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. Email; Billing. I want my BT services to be reconnected or have restrictions lifted. Whether you need help in setting up an email client or with using BT webmail. BT Mail app - Same issue since 11th January 2023. From other posts on the forum, it is beginning to look like the problem is with Outlook for Android rather than BT for once, particularly as other clients appear to be working ok. Are you using the correct settings on the app? Mailbird 3 steps. Internet connections are available through ADSL or BT Infinity branded fibre technology. Del Boy Trotter, User profile for user: Tap the Account sync option to view all features that you can sync. Press and hold the Power key or Side key. This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. So the question is, when will my Yahoo! BT Mobile mostly serves professional clients. bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. Confirm that your incoming and outgoing email server addresses and ports are correct. Please stop 'protecting' my email account BT!!!! Log into MyBT to manage your email or check your bill. 21-02-2020 send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. Access your Btinternet.com BT Mail email with IMAP - Mailbird Check the official When this happens we'll send a welcome email. You use IOS 11 or above. arryn internets done itself in. provided; every potential issue may involve several factors not detailed in the conversations Does anyone else have any ideas/info. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. 12h05. I am using the mail.btinternet.com settings with the right port numbers. What email clients can I use with BT Internet? - Windows Report I am not using the Yahoo settings for the app. Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. Bills & Packages Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices .