The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. As you read on, I will list out some of the additional info and what they mean. In most cases, it means that DHL has been unable to address the issue with customs. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. Beneath the Clearance Event notification, you should see a Further Details tab. Basically they stopped the package because they want to know what's inside and what its real value is. In rare circumstances, you may see a message stating that further clearance processing is required. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. It happens sometimes that the customs office gets overwhelmed with work. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. My package status has been stuck on Clearance Event for around 8 days. However, there are situations where the tracking status is stuck on clearance events. They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. It's been like this for a week. Typically, this isnt anything you need to worry about, and DHL will be the ones that handle it. The Customs office hasnt looked into your package . Thankfully, this is a normal process, and does not mean that anything is wrong. Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! How To Cancel A USPS Shipment [A Step By Step Guide], What Is A Delivery Exception FedEx? Usually, it should takebetween 2 -3 daysif all requirements are met. Thankfully, DHL handles customs clearance on your behalf. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago In these instances, you should look for further details on the page to find out exactly what is going on with the package. Hi there K26. Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. Kindly provide us with your order number, please? Copyright 2023 DJI All Rights Reserved. And if they dont contact you, you can always reach out to them via their customer care for enquires or update. PLEASE HELP!! But first, you should check to see if the Further Detail tab has been updated since you last checked. Paperwork that was not filled out correctly. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. All content is for informational purposes only and should not be considered financial advice. This may also be accompanied with a message that says, a clearance other than standard customs entry is required for this shipment.. I pleaded with the seller to send it using FedEx but was unsuccessful. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Thankfully, DHL handles this for you. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? This page may contain affiliate links. Can someone check on this for me please? This duty is determined by the value of the product within the shipment. If you want to connect with James, follow him on your favorite social networks! DHL "Clearance Event" am i the only one stuck in this status? That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. Note that this fee is usually separate than any shipping fee you have already paid for the item. The shipment must be cleared differently than normal. Please can you help me check , i want to know the problems 4567694445. Typically, if you click on the Further detail button, it will say Shipment has been given release by customs when this happens! So when your DHL tracking says determining customs duty, it means the amount of duty needed to be paid is being calculated. What Does The DHL Clearance Event Mean & How Long Does It Take? it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. But what exactly does it mean, and how do you go about it if you come across this update? What Does Amazon Preparing For Shipment Mean? However, it can add an extra delay to the product clearing customs. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws Why? My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. Having the exact same issue at the same time my friend. So, lets look over each additional message, and their meanings! This is determined by the value of the products within the shipment. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. You can reach DHLs contact page by clicking here. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? Once your goods are cleared, we arrange for transfer before final delivery. I will really appreciate it. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. Why? So, you should expect further updates soon! I've had the same issue: Good day please my shipment is saying clearance event. This is the one message that everybody hopes to see during the clearance event. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. ago Thankyou for that. What actually matters is the additional tracking update to the clearance event message. Hi I have been having this issue for 2 weeks now. Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. It happens sometimes that the customs office gets overwhelmed with work. In addition to the standard clearance event, you may come across several additional clearance-related messages. Hi, could I please get my case looked at as well? Parcel has been stuck on "clearance event" for a month and two days now.. Hi! Bear in mind that I have basically asked "What has been taken into account to reach this sum?" Edit: Also Ontario It was seemingly good news, but it turns out that they apparently need a invoice from the sender attesting that someone has paid those shipping fees, since my invoice shows that I didn't pay them. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago Ganbatte kudasai! That being said, DHL provides more detailed information about your shipments customs status. Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. Uncontrollable clearance delay is one message that no one likes to see. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? I called but they are closed now. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. It may come as shipment has been given release by customs.. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. I hope that youve found this article helpful, and that its answered all of your questions about customs clearance events. Once your goods are cleared, we arrange for transfer before final delivery. LadyDeathXXX 7 mo. But first, you should check to see if the Further Detail tab has been updated since you last checked. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? When a message stating customs clearance paperwork check is presence on the tracking page, this means that the paperwork regarding the shipment is currently being checked by a customs agent. The shipment is considered high-risk, or is believed to contain prohibited goods. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. My DHL Tracking Is Stuck On Clearance Event. However, if either one of the two is incomplete, you may come across additional info. ago Going into 2 weeks now, mine is upwards of thousands. It is a step that all international shipments must undergo. So, simply be patient and check back from time to time. He started his first blog at the age of 11, and has since gone on to start several successful businesses. You can see this additional information on the tracking page. Please let us know what happens. Fingers crossed! It is quite normal and shouldnt bother you much. If you click on it, you should see additional information about the clearance event. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. However, there are situations where the tracking status is stuck on clearance events. The Customs office hasnt looked into your package . The Clearance process for this shipment is on-going with additional details required for clearance. Is there anything else I should try to do to solve this mess? Threaller provides educational information and expert opinions about shipping, delivery, rideshare, and other logistics services. WebUnfinished Consignee and Shipper Information. Having the exact same issue at the same time my friend. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. WebMy DHL Tracking Is Stuck On Clearance Event. Has anyone ever seen this before? It is a normal step and does not imply that anything is wrong. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. It means that your shipment has been cleared and will continue on to wherever it was heading initially. DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. We'll try our best to help you from the team designated for any assistance and important updates. The truth is, it depends. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. DHL is pretty good at giving customers update on their shipment. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. Hi! At the very least, this means it will need to clear customs both as it leaves the country it was shipped from, and as it arrives in the country its being delivered to. DHL is pretty good at giving customers update on their shipment. In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it However, it will take some time for the paperwork to be reviewed. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives. If it hasnt, then there may be a problem with your package. Copyright2023 - James McAllister Online. I called but they are closed now. DHL "Clearance Event" am i the only one stuck in this status? LadyDeathXXX 7 mo. If you come across this message, it means your shipment is being processed by customs. The DHL clearance event simply implies that your shipment is undergoing customs clearance. CUSTOMS SEIZED. These may either appear along with the main tracking pages, or may be visible when clicking on the button that says Further Detail.. Sending or receiving a package overseas is not always a smooth one. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. Ganbatte kudasai! Within the further detail section, you may also see a message stating that customs duty is due. 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