Assigning Editor | Travel, SEO, Travel Loyalty Programs. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. If you are unable to travel because of the Coronavirus you are entitled to a refund. How Much Are Travel Points and Miles Worth in 2023? Please contact your local branch, orthe person who made your booking. For more information about financial protection and the ATOL Leave this blank if you'd like to publish your review anonymously. holders get the Works bundle at no additional cost. Use the app to fully manage your travel card account and stay in control of your holiday finances. no explanation about what's happened to the over 4000 that's missing. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. You're entitled to a cash refund within 14 days of the cancellation or curtailment of your holiday, or within seven days of your cancelled flight. Use the app to fully manage your travel card account and stay in control of your holiday finances. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. waste of space hays personnel did not tell me .thanks Lucy for the response. do not go here!!! Specifically, you may decide to pursue a remedy through an alternative dispute resolution, an Ombudsman, or you may have to take Hays Travel to small claims court: When you book a holiday for your family, the last thing you expect is for the travel agent to treat you badly, mislead you or to otherwise make your experience painful. Hays Travel Contact Form. Theres also a live chat feature. This can be purchased from separate travel insurance companies, or sometimes through your travel agent. Cost and coverage can vary by provider, but it typically amounts to between 5% and 10% of your total trip cost, according to insurance comparison site Squaremouth (a NerdWallet partner). NerdWallet strives to keep its information accurate and up to date. There are, however, some exceptions. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. 25 Vine Place, Sunderland, (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. Happy Easter from Hays Travel We hope everyone is having an egg-cellent weekend! We are very happy with Hays - and recommend them without reservation. Parks and Playgrounds With over 25 public parks and green spaces, you can stretch your legs, walk the dog, or find a great playground for the kids. Youre entitled to a full refund. The official app for Hays Travel Prepaid Travel Card. Take your Hays Travel Card with you on every holiday, simply top up and go. Travel Card is not linked to your bank account and is a safer option than carrying cash. We will contact you within four weeks of your departure date to discuss the options*. Email. From this moment I was made to feel like an inconvenience while the assistant appeared to have no idea of my request and had absolutely no knowledge of the location. Cannot praise her highly enough. protected. FRONTIER Miles. For more information on USA Holidays or to book call 0800 412 5292. Companies can ask for reviews via automatic invitations. However, you might not even need to pay for trip insurance. We are negotiating with them to try to speed things up for you. Would never book through hays ever again, will definitely just go direct. Rather than assisting her another assistant just told her to go to the bureau. I will feed this back to Sophie and the branch on your behalf.Thanks again, and we hope you and your family have a lovely holiday Lucy -The Social Media Team, i arrived at stansed at 0400 sat mornihg presented my boarding card printed out by hays travel told i could not fly my passport issued jan 2013 expires oct 2023 was not valid. All financial products, shopping products and services are presented without warranty. Hays are fobbing you off. Decman was already past the free cancellation window, but the hotel offered to refund him after he provided a COVID test. To get a refund after checking into your hotel, you need an airtight case. She informed me that she would have to look into it and get back to me but was going on holiday so it would be with a colleague. How long will it take for my booking confirmation to come through? It may be a good idea to travel with a copy of your prescription. For tickets purchased via a Works bundle, you have two options: Request a future flight credit. Do not sell or share my personal information. Hays Travel has collected 50 reviews with an average score of 1.70. . 1,416 posts. Of the big names, the worst were Ryanair at -82% (from a massive 2,500 responses) and Tui at -60%. This required information includes your passport details and your contact information. For all other eligible tickets (such as for a flight that Frontier canceled), use Frontiers online refund request form to get your money back. CBS 2 Morning Insider Tim McNicholas got advice from a travel expert. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. You deal with several companies every day and most of those interactions are pleasant. However, you might not even need to pay for trip insurance. Yes, you can make secure online payments by visiting the 'MY BOOKING' section of the Hays Travel website. But travelers and passport experts say it can drag on for 15 to 18 . * Denotes the fields that are mandatory. Christopher Elliott. If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. Get more smart money moves straight to your inbox. You should check the website of the company you booked with or any emails you've received from them. It's great to hear that Rebecca delivered exceptional customer service. Information relating to your booking will be sent to you within 48 hours of the booking being made. Holiday Extras has a 4-star rating on Trustpilot and reviews collected directly from customers post-holiday, represent all transactions, are unmoderated and very positive. From your Frontier Miles account, navigate to the My Trip page and access the Manage My Booking tool. I am sorry to hear that you have been charged a buy back fee without being asked, and for the difference in exchange rate. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. If you need any further assistance please contact your local branch, orthe person who made your booking. Reponse times from their customer services average just 20 seconds and their call centre regularly wins . I am sure she will be very happy to hear this!I hope you have the most amazing girls trip, you will have to tell Nikki all about it!Thank you and Take Care,Eve - The Social Media Team, Purchased some Euros after seeing the rate of 1.10 in window. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 99.8% of Holiday Extras customers say they would book again. Please can you send us an email to [email protected] with details of the branch so that we can look into this for you. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Data privacy and security practices may vary based on your use, region, and age. Holly was friendly and accomodating. Children's passports are generally valid for 5 years. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. She previously wrote about travel and credit cards for The New York Times and its sibling site, Wirecutter. Our latest family holiday April 2023 to Turkey Nikki recommended the Haydarpasha Palace hotel and we weren't disappointed for a family of 5 it was within our budget and got more than we bargained for thanks to Nikki. How can I arrange assistance for my flights? If your travel company is not a Member, we will not be able to help with your dispute. If you do not receive an ATOL certificate, then the booking will If you purchase the Works bundle, you're entitled to a refund if you cancel your Frontier flight. Hays Travel. Our knowledgeable staff will help you find your perfect cruise holiday so simply fill in the form below and we will get back to you shortly. Take careLucy - The Social Media Team, Jess and Sharon were so helpful in my holiday search. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Find out how we combat fake reviews. We were handed the money and receipt in an envelope and went on our way, it was only when coming to change the money back that we discovered it was only guaranteed for 30 days, this being day 36.THEY SHOULD NEVER HAVE ADVISED US TO TAKE OUT THE GUARANTEE, or at least mention it was only valid for 30 days.There is NO facility on their website to make a formal complaint, you have to sit on a phone for hours instead. I could not fault them for that. Learn more: The best airline credit cards right now. The best way to do that is to contact the company and explain the problem that you are experiencing. Good afternoon John,Thank you so much for taking the time to leave us a 5* review. Was given a rate of 1.03 and only realised ( as my mental arithmetic is not as good as once was!!) As a general rule, it's probably within two to three days of your intended arrival," he said. So what can you do if you develop symptoms and it's past the free cancellation deadline? Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. agents equals take take your money no service just so people are aware hays customer service to me when I went to the store in Aylesbury was very dismissive . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Planning on booking 2 more holidays with them this year :), Good afternoon Katrina, Thank you so much for taking the time to leave us a 5* review, we really appreciate the feedback. Whether you have COVID-19 or suspect you may have it, you now have to cancel your hotel stay. Asked for a quote, which came out quite a bit more than a well known online company. In fact, on certain holidays booked with Hays Travel, you can get a Peace of Mind Guarantee - you can book now and cancel or change free of charge if you need . You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. 1120 San Marcos, TX 78666 Please make your check payable to Hays County Tax Office, include the Quick Ref ID, and if possible, enclose the copy of your tax statement with your payment. Phone support available worldwide 24/7. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. For more information about financial protection and the ATOL If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. "I mean why wouldn't you? I'm sorry for any inconvenience this may have caused.ThanksLucy - The Social Media Team, it would not be 1 star but had to give something, bury branch is the worst customer service, absolutely sad when your just trying to sort your holiday out, on the website it says 4:5 /5 but that's something you can't leave a comment, go on the real review sites and you wish you never booked with them, Good morning Michael,Thank you for taking the time to leave us a review, we appreciate the feedback.