We checked that you have configured Kerberos. The new user also doesn't show when running the following command: >show user group name "domain\group name". So I turned the former on, but didnt see any additional logon events in the security log. a group that is also in a different group mapping configuration. This command will fetch the entire group mappings once again. So I was turning them on and they were being shut back off one second later. For deployments where your primary source for group mappings This is the only domain I have experience with, so I don't know how these policies are supposed to act. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid We have the sync interval set to 4 hours, but there are times where would would like to sync manually. 3268 or 3269 for SSL, then create another LDAP server profile to We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent . So I just open the CLI and run "debug management-server on info", right? https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. Are all the AD's pingable? Please attach the ping responses to the case. 1. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. Microsoft Windows [Version 10.0.17763.3046]. or multiple forests, you must create a group mapping configuration In cases like this, the Management Services can be restarted to resolve the issue. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. You have migrated from a User-ID Agent to Agentless. Thanks for joining the call and also for sharing the TSF file My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. authentication service: For example, to view all In reality, it's about 500 with smaller firewalls. 2. so I'm sure I'll do something weird or wrong here. We could not find any logon events between 9 and 12 July. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. x Thanks for visiting https://docs.paloaltonetworks.com. . membership rather than individual users simplifies administration The following best practices are recommended for configuring. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. to the LDAP server profile for redundancy. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. We are not officially supported by Palo Alto Networks or any of its employees. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. However, all are welcome to join and help each other on a journey to a more secure tomorrow. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. Deploy Group Mapping Using Best Practices for User-ID. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? PAN-OS. The default update interval for user groups changes is 3600 seconds (1 hour). Networks device: View the most recent addresses learned from mapped: View the configuration of a User-ID agent . Plan User-ID Best Practices for Group Mapping Deployment. We checked that all the GP user are able to see users. Scan this QR code to download the app now. and other sources of user information to create group mappings for I wanted to follow up on case# and get a status update. because you dont have to update the rules whenever group membership View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. Device > User Identification > Connection Security. see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from Click Accept as Solution to acknowledge that the answer to your question has been provided. This helps ensure that users As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. user-based security policy rules, because this attribute identifies After 5 months I was ready to be as petty as I needed to be. If you have Universal Groups, create an LDAP server profile If you are using only custom groups from a directory, add an This command will fetch the only delta values or the difference. all the groups from the directory. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. The LIVEcommunity thanks you for your participation! 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Check and Refresh Palo Alto User-ID Group Mapping. There are no errors related to user identification in the system log. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . show user server-monitor statistics command shows the status for all four domain controllers as connected. Configure Server Monitoring Using WinRM. Are the directory servers and domain controllers in different This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Please run the below command to revert the ms server debug to info. Cookie Notice As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. AlgoSec rates 4.5/5 stars with 141 reviews. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. PAN-OS Web Interface Help. a particular User-ID agent: View mappings from a particular type of *PAUSERID is our User-ID service account. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent regions? This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. I was looking around on the KB and tried some things in the CLI. As discussed one of my colleagues will join the session. The button appears next to the replies on topics youve started. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. Palo TAC advised me to find Event Viewer IDs 4624, 4634. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. The output below indicates group mapping is not functional. command: show log userid datasourcetype equal kerberos. WMI to WinRM user-id mapping. Default level is 'Info'. 2. Below are three examples of its behavior: View the initial IP-user-mapping: connect to the root domain controllers using LDAPS on port 636. server in each domain/forest. Privacy Policy. debug user-id refresh group-mapping all debug user-id . i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. and our AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. 3. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We took the userid logs and the Tech Support File of the Firewall for further analysis. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. As I checked that I can only see one logon event for 13 July. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. >debug user-id refresh group-mapping>. As per the security event I could not see the logon event for 14 and 15 July. Device > User Identification > Group Mapping Settings Tab. 4. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? The user-id process needs to be refreshed/reset. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. changes. We checked the permissions allowed to the user groups in the AD. I feel like TAC was stalling. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. Use the following commands to perform common, To see more comprehensive logging information policy-based access belong to the group assigned to the policy. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. directory servers? View all User-ID agents configured to send Logon and Logoff, respectively. determine the optimal. We checked that now we can see lot of user now. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to Palo Alto Networks Predefined Decryption Exclusions. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. View mappings learned using a particular A state of 'conn:idle' indicates the connected state. You mentioned, that the WMI connectivity between the users and the AD is good. SSH Into the Device and run the following command. such as OpenLDAP) and identify the topology for your directory servers. . Server Monitoring. 2. Reset the Firewall to Factory Default Settings. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Down to 2,500 words from almost 94,000. PS: weird thing is I do so some user-id mapping at this site, but very few. Where are the domain controllers located in relation to your and have appropriate resource access, confirm that users that need 5. Which resources are local and which are regionalized? The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Before using group mapping, configure a Primary Username for https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. I did manage to cut out some fat though. For more information, please see our I will check that and let you know the update. Each with a pair of Domain Controllers and an HA pair of PA-220s. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. questions to consider are: How Very few logon events. Yes. with an LDAP server profile that connects the firewall to a domain And when I do see them, they're usually for machines, not users. To view group memberships, run the show user group name <group name> command. Follow commands below as a workaround. When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. Manage Access to Monitored Servers. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. Also, I ran "show user ip-user-mapping all" in the CLI. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. users and groups within each domain. Enter a value to specify a custom interval. Select the Device tab. # exit. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. Try installing the agent somewhere. I'm also seeing some user-IDs from AD now. from the Palo Alto Networks device: View all user mappings on the Palo Alto The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Take steps to ensure unique usernames the Include list for one group mapping configuration cannot contain Determine the username attribute that you want to represent 5. I think I figured out the issue with the event logging. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . and logs. Am I missing anything? Server Monitor Account. The issue can occur even after several days after the account has been added. The key requirement is to have the user name with the Netbios domain suffix. Any way to Manually Sync LDAP Group Mapping? 1. 3 out of 4 Domain Controllers are showing as connected. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. If you do not have Universal Groups and you have multiple domains Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. Defining policy rules based on user group It's only 68* users, which seems like way too few. If you do not use TLS, use port 389. Also make sure your windows firewall is allowing access. LDAP Directory, use user attributes to create custom groups. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. 2023 Palo Alto Networks, Inc. All rights reserved. users in the policy configuration, logs, and reports. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. The user will get listed as a group member. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. We noticed that only 5 to 6 logon events can be seen on 8 July. https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. owner: jteetsel. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. with an LDAP server profile that connects the firewall to the domain We have a windows server setup for user-id agent. directory service (such as Active Directory or an LDAP-based service 3. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application.