Help & Support | Openreach Type in Skip Waiting on Hold and select the product. Re: Openreach engineer never turned up. The nominated site contact must: Access:The owner or landlord must allow the engineer access to all areas of the property where they may need to test or install cabling or equipment. In order to protect and avoid damage to our network find out if our network crosses your site before you start digging and let us know about your plans to start digging as soon as you can. We independently audit and report on the companys compliance with our commitments to Ofcom, and we also manage health and safety across all our teams. Site contact: A common reason for a missed appointment is that the nominated site contact was not alert during the entire . New: See how your connection is performing. The PIA is essentially an Openreach (UK) product that allows CPs access to the poles and ducts. Your Openreach engineer appointment - TalkTalk Help & Support For information aboutTalkTalk engineershead over toyour TalkTalk engineer appointment. // Openreach - Wikipedia I, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ [full name], was the nominated site contact on _ _ _ _ _ _ _ _ _ _ [date] for the AM (08:00-13:00) / PM (13:00-18:00) [delete as appropriate] Openreach appointment at the following address: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. I was contactable via telephone on number _ _ _ _ _ _ _ _ _ _ [phone number]. Useful1. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. How to contact Openreach. Get contact details including emails and phone numbers In some cases, BT might need a little time to investigate your complaint and find the best course of action. However, DoNotPay can help you skip the queue and wait in line for you until the phone is connected to a representative. Find out who to contact and when or if there are any major issues with service in your area by following the links below. Click on the name of the company and have us do the work for you. Messy worksites (e.g. How to contact Openreach We look after the nuts and bolts of our network. The BT phone number and IVR options are available in the table below. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles Damaged green cabinets or cabinets with open doors Damaged telephone poles Loose, cracked or missing manhole covers Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. 8h45. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. How to Contact BT Openreach? Having trouble with broadband or phone in your new-build home? https://www.homeandbusiness.openreach.co.uk/, View When you book an Openreach appointment, you'll be updated via SMS with the following information: The date and time of your appointment. We use cookies to bring you a great browsing experience - and to find ways to make it even better. These cookies allowed us to study how users navigate on the website. 25-03-2023 We make sure that our recruitment, training, and culture does everything to make that possible. @MVP26. Contact us. BT Openreach are a neutral organisation set up to maintain all of the external telephone network-up to and including your Master Socket. This is sent the day before the engineer visit. DoNotPay connects with multiple companies and can help you contact their customer service agents with ease. Average Openreach Engineer yearly pay in the United Kingdom is approximately 28,954, which is 16% below the national average. Overview: if an appointment for an Openreach engineer is missed or cut-short, despite the Openreach engineer attending, then a missed appointment fee is incurred. Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. Contact us. 25-03-2023 Other: Other common reasons given to engineers which result in missed appointment fees: If the site contact is adamant that they were onsite for the duration of the visit, and would have been able to clearly hear an engineer knocking (or ringing bell), then they can sign a witness statement which will be forwarded to Openreach. We use cookies to do things like offer live chat support and show you content we think you'll be interested in. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. 25-03-2023 But unfortunately, you may have to wait in line for a long time before your call is connected to a live person who can help you. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. We use cookies on our website. 9h50. A lightning strike can travel along the Openreach network and damage, Telephone Engineers local to you join forces with one of the fastest expanding UK Telecoms teams this year. We work with all the other teams, providing them with financial advice to help them deliver their strategic and business goals. Also, you may need the address for situations where you need to file a lawsuit against the company for whatever reasons. However, if you experience a total loss of service they may need to enter your home to restore service. 10h01, Thanks for the replies. Case Study by Openreach | GORE-TEX Professional You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Solved: Openreach engineer never turned up - BT Community This table summarizes the different ways you can contact Openreach Customer Service. Get a BT ultrafast fibre broadband deal today and bundle your TV. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. 9h16. 25-03-2023 Openreach engineer was due to turn up yesterday (24th Mar) between 1pm & 6pm to install Full Fibre but sadly the time came and went with no installation taking place and i'm left wondering what happens now Everything seemed to be going smoothly up until yesterday as i had lot's of Text's and emails during the week keeping me up to date from Openreach. [CDATA[ If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Telephone Engineers local to you Ex BT, Upgrade your BT Master Socket for Faster Broadband. Ask questions. try phoning FTTP TEAM 08005874787 and see if they can help you sort out next engineer visit. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy (If I have helped you in any way please click the thumbs up. We only collect anonymous data. I was onsite for the full duration of the appointment and would have heard the engineer knock or ring the bell, but I heard nothing; there was no noise within the property that would have prevented me from hearing. The company employs 37,000 people . Site contact: A common reason for a missed appointment is that the nominated site contact was not alert during the entire appointment slot, failing to notice the Openreach engineer attempting to knock on the door or ring the bell. Thanks for your patience. They could also be delayed due to unforeseen circumstances. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. I have Telephone Engineers all over the UK - many of them Ex BT so be sure to contact me for someone reliable, trustworthy and local to you. free lookups / month. poles leaning at awkward angles, or poles that have been completely smashed to the ground) Suggest you contact openreach as this is BT Retail /Consumer forum. Electronics & Technology Computers & Phones Telecommunications service provider Openreach Openreach Reviews 2,982 Average 3.0 VERIFIED COMPANY www.openreach.co.uk Visit this website 1-star 70% Filter Sort: Most relevant DB Daniel Bakker 2 reviews GB 3 hours ago Beyond a joke No credit card required. If its BT Retail, then you call 150 for Sales, and 151 for Faults Department from a landline free of charge. Openreach are continuing to install TalkTalk broadband and fixing faults without entering customers homes, where possible. This will involve a complete review of your complaint to make sure nothing has been missed. Weve broken down each way you can contact BT so you can choose the best option for you. Openreach has announced that their direct end customer contact programme is leaving the trial phase and will shortly start to be adopted by broadband ISPs as part of normal business, which will improve the level of contact made between the network operator and consumers for certain installation and repair work. Openreach, the UKs largest phone and broadband network, is busy preparing for extreme winter weather and has some useful advice for homes and businesses across the East of England. Openreach to Cut Missed UK Engineer Visits with Direct Contact System and no service still. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. For more information about your appointment, take a look at our FAQs. . Do i need to contact anyone or just sit back and wait for BT or Openreach to contact me with another appointment to install full fibre? The engineer said/did the following, which offended me and I felt that I could not allow the visit to continue: [Describe clearly what was alleged to have been said or what is alleged to have been done]. Simply follow the instructions and you might not need to call BT Broadband. To report graffiti on one of our cabinets, contact the company through the live webchat on the website or call 0800 023 2023. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: Damaged underground cables (typically caused by mechanical diggers in built-up areas) Damaged telephone poles (e.g. no guards provided around excavations, or excavations that have been left unattended for a long time). How can I report damage to BT cables, poles, cabinets or manholes? New Full Fibre service: 07786202608 - Reminders that an appointment has been booked to install your new full fibre service New service where the engineer doesn't need to enter your home: 07786202608 - While our engineer won't need to come inside you'll need to plug in your new equipment to allow them to connect your new service. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. I have so many calls from customers searching for the Openreach BT contact number. Our Teams | Openreach You can also find the BT opening hours so you dont call when the lines are closed. We work closely with the board to both set our strategic priorities and create comprehensive plans to achieve those goals. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. If you hate cookies, or are just on a diet, you can disable them altogether too. It could, Keep your reviews of my service coming in! To report damage to the network or health concern, call 0800 023 2023. unnecessary debris left lying around while the work is underway and after it has been completed). If you're at home or work andhave a problem with your phone or broadband or want to change an engineer appointment you MUSTcontact your service provider (the people who you pay your bill to). It's possible for matters to escalate to this point if they are not handled amicably through the company. Date of experience: 30 September 2020. *, We appreciate your effort and will try to fix the article. Loose, cracked or missing manhole covers. 25-03-2023 Further, I was aware of my responsibility to look out for a visiting Openreach engineer (or sub-contractor) and was ready to direct them to the location where the work was to be carried out. 14h35, The Openreach engineer turned up today and did a great job installing full fibre. Announcements, Guides & Community Updates. You'll need this address if you plan to visit the office for help or anything else. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Weve even listed the BT opening hours so you dont make a phone call for nothing. How to Contact Openreach Customer Service in an Easy Way - DoNotPay Sign up for a free account. To report graffiti on one of our cabinets, contact the company through the live webchat on the website or call 0800 023 2023. Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports Hi. The day started at 08:00 with a presentation by one of the recruitment team. Another great way to contact BT without calling is to use the BT live chat service. Openreach Employee Reviews for Trainee Engineer Template statement:the site contact should fill in and return a signed copy a photo taken with a mobile phone is acceptable. Remember, your engineer can arrive at any time within your allocated time slot, so please make sure you've allowed enough time for them to arrive. Engineer salaries at Openreach can range from 18,787 - 254,394 per year. That is the boundary between their wiring and your own extensions, for which you are responsible. Cancelling or rescheduling your appointment. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. To thank an engineer for their good work. See how Covid 19 may affect your engineer appointment More information. Report damage or a safety concern Broadband problems with new homes Having trouble with broadband or phone in your new-build home? You should never need to contact BT Openreach unless you're reporting an issue with street furniture such as telegraph poles, . To contact us about connections for New BuildHomes visit: www.openreach.co.uk/newhomes. Broadband not working? We build new connections every day, and that takes all kinds of people, with all kinds of skills. I can be contacted by any 3rd-party dispute resolution service if the engineer refutes my statement. If you call us after 12 noon the day before your visit there may be a late booking charge of 75. The engineers manager will formally discuss the matter with the engineer, and it could result in consequences for them. Cookies used for marketing and advertising purposes. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. I stand by the truthfulness of this statement even if it results in consequences for the engineer. I was contactable via telephone on number _ _ _ _ _ _ _ _ _ _ [, OpenReach RAMS (Risk Assessment and Method Statement), Technicolor routers: remote access & local access, Bulk file rename to remove invalid characters, https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-, Missed OpenReach appointment: dispute process, 2021 Last orders for fixed line broadband, 2020-11-05: OpenReach engineer COVID announcement, Be onsite for the entire duration of the appointment, Be familiar with where the wall socket is located at the premises (or where work is to be carried out), in order to have the engineer accompany them to it, Be contactable by mobile phone (preferred), or landline, Be alert to other possible side or rear entrances that an engineer, not familiar with the property, may arrive at, "Sorry, I just work here - I don't know anything about an Openreach visit", "I'm just a tradesman doing a job - I can let you in but I can't accompany you", Site contact could not hear door bell or knocking on the door, possibly due to being in a different area of the property, possibly due to noise, such as work taking place, Site contact was not "in" the property, perhaps instead sat in a vehicle outside the property, Site contact asks if the engineer could "call back in a minute" , because it was not convenient, Site contact was apathetic towards the visit being completed at that time, Site contact was offended by conduct or speech of engineer, and felt unable to allow the visit to continue. We manage our relationships with the government, the media, and independent bodies, and use our insights to help the company respond to outside trends. 12h09. If you have slow Internet, want to move a telephone socket or have a line fault I can help you! If you test positive for COVID-19 within 14 days of an engineer visiting you,please contact usso we can inform the engineer that visited you. This article explains some of the reasons why a charge may be levied, and the process to dispute such charges. Read Customer Service Reviews of www.openreach.co.uk - Trustpilot This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you'd like to contact Openreach customer service, you'll need to be clear on your reasons for contacting the company so that your problem can be addressed right away. You're constructing a new property or housing development, or you're an architect working on someone's behalf, and want to understand more or make contact in relation to connecting them to our network. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. There's over 35,000 people in the Openreach family, spread across 13 teams, and all of us make a unique contribution to our mission. Openreach works innovatively to connect homes, hospitals, schools, industries, businesses, governments, etc., with the best possible digital network. Our mission is to build the best possible network, with the highest quality service, making sure that everyone in Find contact details for 700 million professionals. I hope all goes well for you next week. if diverted to CS then hang up and try bit later. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Then, you'll only need to let DoNotPay know the company you need to contact and let it do the rest for you. We also develop strategies to help our work environment evolve to meet the needs of all our teams and the people within them. BT Openreach Engineer - if you can't book a visit try an independent Here 24/7, 365 days a year, why not post your question? Your Service Provider is defined by the company that you pay your phone bill to. Paul Stephenson Telecommunications Engineer. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Sit back and relax while we do the work. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If the engineer needs to enter your property, it will be at your discretion, for the least amount of time possible and at a safe distance to prevent the spread of the virus. Openreach are highly qualified engineers who maintain the wiring network from the telephone exchange to your home. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If you need help for other reasons, use the links below. Poor making good of worksites (i.e. (business & personal). If you prefer email, simply complete the form . If the decision agrees with the site contact, then a full refund will be issued. Book a visit BT Openreach Telephone Engineer Geoff Grove 01702 200800 From your mobile its 0800 800 150 or 0800 800 151 and this is chargeable. We also develop strategies to help our work environment evolve to meet the needs of all our teams and the people within them. To report any of the following, please call us on 0800 023 2023 (option 1): If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. You can chat with us seven days a week. We make sure that everyone in Openreach has access to legal advice. From the side of the road to the top of telephone poles, were always working hard to keep everyone connected. Engineer installation | BT Help The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Openreach builds, maintains, and manages the UK's internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. By continuing to browse, you accept the use of cookies. Contacting Openreach customer service, especially through the phone, can be a little hectic because they serve many people across the United Kingdom. Here at Openreach we bring people together. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Choosing a BT phone number or contact method is important to get a better customer service experience. OpenReach could seriously take a leaf out of EE or Sky's book on customer service. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Call me - Geoff Grove 01702 200800 or 07790 200800 or click here - Contact Form Home on We have helped over 300,000 people with their problems. It's common to want to speak to a representative directly, especially if you need help on a specific case. I'm sorry that the engineer didn't turn up when they were supposed to. Best of luck contacting Openreach BT, I hope my page helps you to get in touch with the right department. However, CPs can only gain access to such facilities if Openreach approves them. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Openreach BT are purely a maintenance organisation who look after the telephone network, on behalf of the Service Providers, such as BT Retail, Sky, Talk Talk and Plusnet. We understand that the OpenReach engineer will liaise with our nominated point of contact on site and adhere to high standards of work to minimize aesthetic impairment, leaving the areas of work in clean condition." Still having problems? Peru . You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. They will raise the issue with us on your behalf. A lovely lady phoned me and has booked another installation appointment for next weekend (April 1st) fingers crossed it's not a joke and the installation goes a head , on We also identify investment opportunities and develop tools that improve our decision-making, helping to maximise our returns. Openreach Trainee Engineer Assessment :: Jobs and Training :: think If the engineer does not agree with the signed witness statement then the matter could eventually be referred to a neutral 3rd-party dispute resolution service, where a decision will be made. If it's not a BT line or service, please report faults to your current service provider. Openreach BT How to Contact Openreach Number, report damage or staff If you need help for other reasons, use the links below. on Take a look at ourengineer charges for more information. are the people that make connections happen. We may also need to share your contact information with NHS Test & Trace. Missed OpenReach appointment: dispute process : 02920 03 03 03 [Option 2: engineer actions or speech were offensive and I felt that the visit should be aborted]. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Others Named Daniel Falcon. You'll get the help you need immediately, but if the problem persists or you need to talk directly to a representative, you can use the methods shown above. Let us know if you're still looking for help with your query. Whether youre suited to building our network out in the field, developing new products for our customers, or working to bringing in new business, theres a place for you at Openreach. Openreach Field Engineer Trainee Interview Questions Follow this link, which takes you straight to the Official BT Openreach website, to raise an issue with Openreach personnel Issue with Openreach People. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". We work on everything from how they buy our products and services, to how we bring new products to market. 3 free lookups per month. If you have a complaint about BT, there are several ways in which you can make a BT complaint. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O.