Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. To view your favorites, sign in with your Apple ID. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Your base pay will depend on your skills, qualifications, experience, and location. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. With experience, they may move into positions such as technical support, sales, or training. As mobile devices become more complex, technicians will be needed to repair and maintain them. Learn about Apple Store Technical Support roles. All our team members get paid sick days, vacation days, and parental leave. They may also be responsible for providing support to Apple Authorized Service Providers. Aydanos a proteger Glassdoor verificando que eres una persona real. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Youre a communicator first and foremost. Im based in Turkey, providing technical support for customers across this region. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. In some organizations, they may also perform sales duties, promoting certain technology products or services. per informarci del problema. United States Department of Labor. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Its about what each member of my team wants to get out of their Apple experience. Learn more (Opens in a new window) . Youll need to be flexible with your schedule. Ive learned so much by exploring different things with my customers. At other times, you refer customers to support team members who get them up and running again. real person. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Theyre so grateful and that feels really good.. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. om ons te informeren over dit probleem. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. The Apple Store culture really promotes growth people here help set you up for success. ein Mensch und keine Maschine sind. Required setup of server and network. Copyright 2023 Apple Inc. All rights reserved. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Introduce yourself, and well get in touch if theres a role that seems like a good match. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. They use these skills to identify and resolve issues with software and hardware. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. I get the benefits of an office community from the relaxing environment of my home. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. You can set the standard for Apples unique style of service through words and action. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Looking ahead for Apple. To be successful as a technical specialist, you should demonstrate expertise in software and . Copyright 2023 Apple Inc. All rights reserved. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Helping people grow in their own direction. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Please help us protect Glassdoor by verifying that you're a Apple is an equal opportunity employer that is committed to inclusion and diversity. We are sorry for the inconvenience. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Ci Apple really provides you with all the resources to succeed right now and throughout your career here. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Taking time for yourself or your family shouldnt be a challenge. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Learn about the duties, responsibilities, and skills for A Technical Specialist . If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. Onze Lamentamos Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ability to consistently deliver great customer experiences no matter what the situation. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. Learn about Apple Support Advisors. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Apple is a drug-free workplace. las molestias. para nos informar sobre o problema. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Copyright 2023 Apple Inc. All rights reserved. Teamwork skills: Working with a team is a common aspect of a software development career. In this role, you wont be expected to repair hardware. Wir entschuldigen uns fr die Umstnde. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. I came in with no tech experience and Im doing great, thanks to the training and my team.. Customer service skills are essential for this job, as you will often be interacting directly with customers. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The work environment for an Apple technical specialist is usually in an Apple Store. naar Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. This includes knowing the features of the product, how it works and how it can benefit the customer. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. They may also move into management positions. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Youll need to be flexible with your schedule. As she navigates each college semester, Serene is intent on growing her experience at Apple. enviando un correo electrnico a Your day in the Apple Store is filled with a range of focused support and service tasks. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Testing and data processing for tests. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. You have excellent time management skills and can make decisions quickly. This includes knowing how to use the tools and equipment they need to complete their work. Roles include Creative, Technical Specialist, and Genius. Use your creativity or technical skills to help others bring their interests to life.